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Administrative cost percentage 

Analyze Business Performance with Administrative Cost Percentage.

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What is Administrative Cost Percentage?

Administrative Cost Percentage (ACP) is a financial metric that represents the proportion of administrative expenses in relation to the total revenue of a company. In the context of Professional Service Automation (PSA), it’s a crucial metric to gauge the efficiency of administrative processes and the effectiveness of the automation tools in place.

This percentage reflects the efficiency of managing overhead costs and is crucial for assessing an entity’s financial health. A lower Administrative Cost Percentage is generally more favorable as it leaves a higher proportion of resources available for the organization’s core mission and programs.

Importance of Administrative Cost Percentage

Understanding ACP is vital for several reasons:

1. Budgeting and Forecasting: It helps businesses allocate resources efficiently, ensuring that administrative functions do not consume an excessive portion of revenues.

2. Operational Efficiency: A high ACP might indicate inefficiencies in administrative processes, prompting a need for tools like resource management software.

3. Profitability Analysis: By keeping an eye on ACP, businesses can ensure that excessive administrative costs aren’t eroding their profit margins.

Administrative cost percentage

Why Administrative cost percentage is so important?

Calculating Administrative Cost Percentage


Administrative Cost Percentage (ACP) = (Administrative Costs/Total Revenue) × 100


Let’s say a PSA company has administrative costs of $50,000 and total revenue of $500,000.


This means 10% of the company’s total revenue is consumed by administrative costs.

Administrative Cost Percentage vs Other Metrics

Comparing ACP with these metrics can provide a holistic view of where a company’s revenues are being spent. While ACP focuses on administrative expenses, there are other related metrics:

1. Operational Cost Percentage: Considers all operational costs, not just administrative. It provides a broader view of the company’s expenses related to its core operations.

2. Sales & Marketing Cost Percentage: Focuses on costs associated with sales and marketing activities. This can be tracked efficiently using tools like deal management software.

Metric Description Use Case Key Differences
Administrative Cost Percentage The ratio of administrative costs (e.g., HR, IT, office space) to the total operating expenses in a PSA system. Assess efficiency of back-office operations Focuses on overhead costs related to administration.
Utilization Rate The percentage of billable hours worked by professionals compared to their total available hours. Measures how efficiently resources are utilized Focuses on workforce productivity.
Billable Utilization Rate Similar to Utilization Rate, but specifically measures billable hours worked vs. total available hours. Highlights the efficiency of billable work Excludes non-billable activities.

Utilizing Administrative Cost Percentage in Business

ACP is not just a metric to be observed; it’s a tool for strategic decision-making:

1. Process Improvement: A high ACP can be a signal to reevaluate and streamline administrative processes, possibly with the help of ticket management software.

2. Budget Reallocation: If ACP is low, businesses might have room to allocate more funds to growth activities, such as sales and marketing.

Ready to Optimize Administrative Cost Percentage?

KEBS, a leading PSA software, offers tools that can significantly reduce administrative costs. From finance management to resource allocation, automation reduces manual tasks and errors.

With KEBS, businesses can monitor ACP in real-time, making timely decisions. KEBS integrates with various business systems, ensuring seamless operations and reduced administrative overhead.

KEBS Finance Management

For those keen on diving deeper into the capabilities of KEBS and how it can optimize your ACP, consider booking a demo or reaching out to the team.

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