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Unlocking Insights in Professional Services Automation
Your Comprehensive Guide to Streamlining Services and Optimizing Performance
A
- Absenteeism Rate
- Account Payable Aging
- Account Payable Turnover Ratio
- Account Receivable Aging
- Accounts Payable Turnover
- Accounts Receivable Turnover Days
- Accounts Receivable Turnover
- Account Receivable Turnover Ratio
- Acid Test Ratio
- Ad-hoc reporting requests
- Adverse Impact
- Adjustments To Schedule
- Administrative cost percentage
- Annual Recurring Revenue
- Applicants per Opening
- Applicants to Hire Ratio
- Average Contract Value
- Average Cost per Employee
- Average Employee Tenure
- Average Fee Per Hour
- Average Handling Time
- Average Hourly Rate
- Average Invoice Processing Cost
- Average Invoice Processing Time
- Average Outstanding Balance
- Average Order Value
- Average Project Billing Rate
- Average project duration
- Average Resolution Time
- Average Retention Rate
- Average Revenue Per Account
- Automation Adoption Rate
- Average Sales Cycle Time
B
- Backlog of Unallocated Work
- Billable Hours
- Billable vs Non Billable Hours
- Billable vs Non-billable Hours Ratio
- Billable Rate
- Billable Realization
- Billable time ratio
- Billable Utilization
- Billing Accuracy
- Billing Cycle Time
- Break - even (dollars)
- Break-Even Point
- Budget Creation Cycle Time
- Budget Iterations
- Budget vs. Actual Variance
- Budget Variance
- Budgeted Cost and Actual Cost
C
- Cash Conversion Cycle
- Cash Flow
- Cash Flow
- Cash Flow
- Capacity Utilization
- Capital Expenditure as a Percentage of Revenue
- Capital Adequacy Ratio
- Change Requests
- Churn Rate
- Client Contract Renewal Rate
- Client Lifetime Value
- Client Profitability
- Client Profitability Index
- Client Issue Resolution Rate
- Client Relationship Strength
- Client Project Success Rate
- Client Portfolio Growth
- Client Retention Rate
- Client Satisfaction Score
- Customer Satisfaction with Support
- Collaboration Tool Adoption Rate
- Collection Rate
- Commercial Margin Rate
- Communication Effectiveness
- Compliance audit
- Contribution Margin
- Contribution to Growth
- Conversion Rate
- Cost Allocation Accuracy
- Cost Efficiency Ratio
- Cost of Resource Attrition
- Cost Overruns
- Cost Predictability Index
- Cost Performance Index
- Cost Recovery Rate
- Cost-to-Estimate Accuracy
- Cost-to-Value Ratio
- Cost Utilization Rate
- Cost Variance
- Cost Analysis Time
- Cost of Salaries Share
- Cost per consultant
- Cost per Hire
- Cost per Lead
- Cost Per Project
- Cost Per Resource
- Cost-to-Completion
- Cost-To-Income Ratio
- Critical Path
- Cross-Sell percentage
- Cross-Team Collaboration Rate
- Customer Concentration Risk
- Customer complaint resolution time
- Customer Complaints
- Customer cross-sell rate
- Customer Feedback and Ratings
- Customer feedback incorporation rate
- Customer Satisfaction Score
- Customer segmentation accuracy
- Customer Acquisition Cost
- Cycle Time
D
- Data Accuracy and Integrity
- Data-Driven Decision-Making Rate
- Data Encryption Rate
- Data Export/Import Accuracy
- Data Privacy Compliance
- Data Retention Policy Compliance
- Data Visualization Effectiveness
- Days Inventory Outstanding
- Days Sales Outstanding
- Deal Age
- Deal Stage Progression
- Debt Service Coverage Ratio
- Debt-to-Equity Ratio
- Defect Density
- Delivery In Full On Time Rate
- Deposit Account Growth Rate
- Derivative
- Disaster Recovery Plan Testing Success Rate
- Discount Capture Rate
- Dismissal Rate
- Dividend Yield
E
- Earnings before Interest and Taxes
- EBITDA Rate
- Effective Bill Rate
- Employee Benefits Utilization
- Employee Billability Rate
- Employee Billing Rate
- Employee Productivity Index
- Employee Satisfaction
- Employee Satisfaction Metrics
- Employee Skill Gap Analysis
- Employee Training Hours
- Employee Training Rate
- Employee Turnover Rate
- Ending Inventory
- Escalation Frequency
- Escalation Rate
- Error Rate
- Estimate to Project Completion
- Expense Approval Time
- Expense Leakage Rate
- Expense Reimbursement Time
- Expense Reporting Accuracy
- Expense Retention Time
- Expense to Revenue Ratio
- Expenses per Employee
- Expenses per Project
- External Hire Rate
F
G
H
I
- Incident Closure Rate
- Incident Reopen Rate
- Incident Response Time
- Incident-to-Problem Ratio
- Information Security Audit Results
- Initial Mark-up
- Interest Cost Percentage
- Interest Coverage
- Internal Mobility
- Internal to External Hiring Ratio
- Inventory Carrying Costs
- Inventory Turnover
- Invoice Aging
- Invoice Processing Time
- Issue Aging
- Issue Assignment Accuracy
- Issue Category Distribution
- Issue Closure Rate
- Issue Customer Feedback Rate
- Issue Duplication Detection Rate
- Issue Escalation Rate
- Issue Escalation Satisfaction
- Issue Feedback Loop Closure Time
- Issue Impact on Customer Satisfaction
- Issue Reopen Rate
- Issue Resolution Cost
- Issue Resolution Cost Per Priority
- Issue Resolution Feedback
- Issue Resolution Quality
- Issue Resolution Time
- Issue Risk Identification
- Issue Severity Distribution
- Issue Trend Analysis
- IT Costs vs Revenue
- IT Team Turnover
J
K
L
M
N
- Net Billings
- Net Interest Margin
- Net Interest Spread
- Net Operating Profit After Taxes
- Net Profit
- Net Profit Margin
- Net Profit Margin Percentage
- Net Promoter Score
- Net Receipts
- Net Sales
- Net Stable Funding Ratio
- New Qualified Opportunities
- Non-billable Hours per Consultant
- Non-Billable Hours per Resource
- Non-billable Time Ratio
- Non-Interest Expense
- Non-Interest Income to Total Income
- Number of Errors
O
- On-time Project Delivery Rate
- Operating Cash Flow
- Operating Expenses
- Operating Margin
- Operating Profit
- On-Time Completion Percentage
- On-Time Delivery
- Operating Cash Flow Ratio
- Operating Profit Margin
- Order Fulfilment Cycle Time
- Overtime Tracking
- On-time Task Completion Rate
- Open Support Tickets
- Open/Closed Grievances
- Opportunity to Win Ratio
- Opportunity-to-Close Conversion Rate
- Overhead Rate
P
- Participation Rate
- Payment Cycle Time
- Payroll Cost as a Percentage of Revenue
- Percentage of Non-billable Hours
- Perfect Order Rate
- Picking Accuracy
- Pipeline Conversion Rate
- Planned Value
- Planned vs Actual Hours
- Productive Utilization
- Profit Margin
- Project Backlog
- Project Billing Accuracy
- Project Billing Rate
- Project Budget Adherence
- Project Budget Utilization
- Project Budget Variance
- Project Change Request Approval Rate
- Project Change Request Rate
- Project Change Request Rejection Rate
- Project Completion Rate
- Project Consistency Score
- Project Cost Control Effectiveness
- Project Cost Variance
- Project Customer Feedback Incorporation Rate
- Project Customer Satisfaction Score
- Project Delivery Time
- Project Duration
- Project Efficiency
- Project Issue Escalation Rate
- Project Issue Resolution Time
- Project Margin
- Project Margin Variance
- Project Overrun Cost
- Project Overrun Rate
- Project Resource Burn Rate
- Project Schedule Variance
- Project-to-Resource Ratio
Q
R
- Receiving Cycle Time
- Regulatory Compliance Rate
- Reopened Tickets
- Resource Capacity
- Resource Capacity Percentage
- Revenue Attribution
- Revenue Forecast Accuracy
- Revenue Growth Rate
- Reflective Teaching
- Request Allocation Accuracy
- Resource Attrition Rate
- Resource availability rate
- Resource capacity utilization
- Resource onboarding time
- Resource overtime rate
- Resource turnover rate
- Resource Utilization Rate
- Return On Assets
- Return on Equity
- Return on Investment
- Revenue per Recruiter
- Risk Register
- Risk Assessment Accuracy
