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Collection Rate

Improve Your Collection Rate for Financial Success and Optimize Cash Flow.

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What is Collection Rate?

The Collection Rate, often referred to in the finance and accounting world, represents the percentage of the total amount billed to clients that is actually collected.

In the context of Professional Service Automation (PSA), it becomes a pivotal metric to gauge the efficiency of billing and collection processes.

Importance of Collection Rate

A high collection rate indicates that a business is efficient in its billing and collection processes, ensuring that it receives the revenue it’s entitled to. This is crucial for maintaining healthy cash flows, which are the lifeblood of any business.

Especially in the Professional Services Automation sector, where timely billing and collections can significantly impact project profitability and overall financial health.

Collection Rate

Why Collection Rate is so important?

How to Calculate Collection Rate?


Collection Rate = (Amount Collected/Amount Billed) × 100


Let’s say a PSA firm billed clients $100,000 last month and collected $95,000.

Collection Rate=(95,000/100,000)×100=95

This means the firm has a collection rate of 95%, indicating a strong collection process.

Collection Rate vs Other Financial Metrics

While Collection Rate focuses on the efficiency of collecting billed amounts, there are other financial metrics that businesses, especially those using finance management software, should be aware of:

1. Annual Recurring Revenue (ARR): This represents the value of the recurring revenue components of your term subscriptions normalized to a one-year period.

2. Monthly Recurring Revenue (MRR): This is the total amount of predictable revenue that a company can expect on a monthly basis.

The key difference between Collection Rate and ARR or MRR is that the former is a measure of efficiency in collecting revenue, while the latter two are measures of revenue predictability and growth.

Metric Definition Significance
Collection Rate Percentage of billed revenue collected Indicates the efficiency of payment collection and cash flow management in a PSA system. A high collection rate is desirable, as it ensures steady cash flow for the organization. Low collection rates may lead to financial instability.
Utilization Rate Percentage of billable hours vs. total hours Reflects how effectively employees are utilized, helping in resource allocation and pricing strategies. Higher utilization rates indicate better revenue potential.
Billable Rate Average rate charged for billable services Helps determine pricing strategies and assess the profitability of services provided. A higher billable rate typically leads to increased revenue.
Average Revenue Per User (ARPU) Average revenue generated per client/user Measures the average value derived from each customer, offering insights into customer segmentation and pricing strategies.

How Collection Rate is Used in PSA?

In PSA, the Collection Rate is used to:

1. Evaluate Financial Health: A consistently high collection rate indicates strong financial health and effective financial management strategies.

2. Optimize Billing Processes: By monitoring this rate, firms can identify bottlenecks in their billing processes and rectify them using tools like timesheet and billing software.

3. Forecast Cash Flows: With a predictable collection rate, firms can better forecast their cash flows, ensuring they have the necessary funds for operations and growth.

4. Enhance Client Relationships: By ensuring timely and accurate billing, firms can foster trust and transparency with their clients, as highlighted in this article.

Ready to Optimize Your Collection Rate?

KEBS, a leading PSA software, offers a suite of tools designed to streamline billing processes and improve collection rates. From automated time tracking to efficient expense tracking, KEBS ensures that firms bill accurately and on time.

Moreover, with KEBS financial management features, businesses can gain insights into their collection processes, identify areas of improvement, and implement best practices to maximize their collection rate.

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Ready to optimize your Collection Rate? Contact us today or get a firsthand experience with a demo.

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