Home » PSApedia

On-Time Completion percentage

Elevate Performance with On-Time Completion Percentage Metrics.

PsaPedia Logo

What is On-Time Completion Percentage?

On-Time Completion Percentage (OTCP) is a metric that measures the proportion of tasks, projects, or deliverables completed within the stipulated deadline. It’s a crucial indicator of efficiency, productivity, and the effectiveness of project management strategies.

On-Time Completion Percentage (OTCP) is a key performance metric used in project management and service industries to measure the percentage of tasks or projects completed within their scheduled or agreed-upon timeframes. It provides insight into the efficiency and reliability of project execution, with higher OTCP indicating better adherence to deadlines.

Importance of On-Time Completion Percentage

The importance of tracking and achieving a high On-Time Completion Percentage in PSA is significant for several reasons:

1. Compliance and SLAs: Some industries and client contracts may have specific service level agreements (SLAs) or regulatory requirements that mandate on-time delivery. Maintaining a high On-Time Completion Percentage ensures compliance with these obligations.

2. Client Satisfaction: Delivering projects on time ensures client trust and satisfaction.

3. Operational Efficiency: A high OTCP indicates streamlined processes and effective resource allocation, which can be achieved with tools like resource management software.

4. Financial Stability: Timely completion often means timely payments, ensuring better cash flow management.

On-Time Completion Percentage

Calculating On-Time Completion Percentage


OTCP = Number of Tasks Completed on Time / Total Number of Tasks × 100


Let’s say a PSA firm had 100 projects last month. If 85 of those projects were completed on time, the OTCP would be:


On-Time Completion Percentage vs Other Metrics

While OTCP is vital, it’s essential to differentiate it from related metrics:

1. OTCP vs Task Completion Rate: While OTCP focuses on timely completion, Task Completion Rate merely looks at the number of tasks completed, regardless of the time taken.

2. OTCP vs Efficiency Ratio: The Efficiency Ratio measures the resources used concerning the output produced. A project might be completed on time (high OTCP) but might have used excessive resources (low efficiency).

Understanding these differences can help in better project management and resource allocation.

Metric Definition Importance to PSA
On-Time Completion Percentage The percentage of projects or tasks completed on or before their scheduled deadline. Ensures timely delivery of services, customer satisfaction, and resource allocation.
Utilization Rate The ratio of billable hours worked by employees to their total available working hours. Measures resource efficiency and helps optimize workforce allocation.
Billable Utilization Rate The ratio of billable hours worked by employees to their total available working hours, excluding non-billable tasks. Focuses on revenue-generating activities and profitability.
Project Margin The difference between the total revenue generated from a project and the total cost incurred to complete it. Indicates the financial performance of projects and profitability.

Utilizing On-Time Completion Percentage in PSA

In PSA, OTCP can be used in various ways:

1. Resource Allocation: By analyzing OTCP, firms can identify bottlenecks and reallocate resources using tools like resource management software.

2. Client Reporting: Showcasing a high OTCP can be a selling point when reporting to clients or attracting new business.

3. Financial Forecasting: OTCP can be a predictor for financial analytics, helping firms anticipate revenue based on project completion rates.

Ready to Optimize Your On-Time Completion Percentage?

KEBS, a leading PSA software, offers tools to enhance OTCP. KEBS Gantt chart tool allows for effective project planning, ensuring timely completion.

With KEBS timesheet tool, firms can track hours spent on projects, ensuring they’re on track. KEBS ticket management software ensures that client issues are resolved promptly, contributing to on-time project completion.

KEBS Project Management

Book a demo Today!

Key metrics.

Start your free trial with KEBS

A Professional Services Automation Software

Access Demo