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On-time Task Completion Rate

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What is On-time Task Completion Rate?

On-time Task Completion Rate (OTCR) is a metric used to measure the efficiency and effectiveness of task completion within a set timeframe.

In the realm of Professional Service Automation (PSA), OTCR is crucial as it directly impacts client satisfaction, resource allocation, and overall project success.

Importance of On-time Task Completion Rate

In the world of PSA, timely delivery is paramount. Here’s why OTCR is so vital:

1. Client Satisfaction: Clients value timely delivery. Meeting deadlines consistently builds trust and fosters long-term relationships.

2. Resource Optimization: Efficient resource management ensures that tasks are not only completed on time but also that resources are not wasted or over-allocated.

3. Financial Implications: Timely task completion can lead to faster billing cycles, positively impacting financial management.

4. Reputation: In the competitive PSA landscape, a high OTCR can be a unique selling point, attracting more clients and projects.

On-time Task Completion Rate

Importance of On-time Task Completion Rate

Calculating On-time Task Completion Rate


OTCR = (Number of tasks completed on time/Total number of tasks) x 100


Let’s say a company had 100 tasks scheduled for a month. By the end of the month, 90 tasks were completed on time. Using the formula:


This means the company had a 90% On-time Task Completion Rate for that month.

On-time Task Completion Rate vs Other Metrics

While OTCR is essential, it’s crucial to differentiate it from other related metrics:

1. OTCR vs Task Success Rate: While OTCR focuses on the timeliness of task completion, Task Success Rate measures the number of tasks completed successfully, irrespective of the time taken.

2. OTCR vs Resource Utilization Rate: Resource Utilization Rate measures how effectively resources (like manpower or tools) are used in completing tasks, not necessarily on time.

Understanding these differences ensures that businesses use the right metric for the right scenario, optimizing their project management processes.

Metric Description Importance
On-time Task Completion Rate Percentage of tasks completed on or before the deadline. High
Billable Utilization The ratio of billable hours worked to total available hours. High
Resource Allocation Accuracy How closely resource allocation matches project requirements. Medium
Project Profitability The difference between project revenue and costs. High

Application of On-time Task Completion Rate

OTCR finds its application in various areas of PSA:

1. Project Planning: Using tools like Gantt charts, managers can track task progress and ensure they’re on track for timely completion.

2. Resource Allocation: By analyzing OTCR, managers can make informed decisions about resource allocation, ensuring tasks have the necessary resources to be completed on time.

3. Client Reporting: Sharing OTCR with clients can provide them with insights into the project’s progress and the team’s efficiency.

Ready to Optimize Your On-time Task Completion Rate?

KEBS, is a leading PSA software. With KEBS time tracking features, ensure that every minute spent on tasks is accounted for, leading to more accurate OTCR calculations. Dive deep into task metrics, identify bottlenecks, and strategize effectively using KEBS real-time reporting analytics.

KEBS resource management tools ensure that tasks always have the resources they need to be completed on time. Keep your clients in the loop with KEBS ticket management software, ensuring they’re always updated about task progress.

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Ready to take your On-time Task Completion Rate to the next level? Contact KEBS today or request a demo to see how KEBS can revolutionize your PSA processes.

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