Ticket
Management

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Streamline Ticket Resolution with Categorization.

Give your customers an enhanced experience with reduced waiting period.

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Choose KEBS Ticket Management to streamline your customer service operations

Auto-Resolution

Resolve frequently raised queries automatically in just a click.

Grouping Tickets

Batch and resolve similar tickets efficiently.

Solution Database

Store ticket history for future reference and solutions.

Skill Based Routing

Allocate tickets based on the skillset of the employee.

Preferred by Leading Organizations

Experience the power of KEBS as it improve your business with a dynamic dashboard

Dashboard

Get an overview tickets status on a real-time basis from this dashboard.

Ticket Creation: Create tickets instantly
Ticket Prioritization: Prioritize tickets for faster resolution
Real-time Overview: Track the tickets

Report

Timely reports on the number of new tickets created, the status of the ongoing ones and the number of resolved tickets can be generated periodically.

Tickets Inflow reports
SLA report
Customer satisfaction report
Officers performance reports

Native Integration

Ensure swift ticket resolution with an automated workflow, skill-based ticket allotment from Employee 360, and custom workflows to overcome delays.

Automated Workflow: Efficient process automation
Swift Ticket Resolution: Quick and timely ticket handling
Employee 360: Comprehensive employee management

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KEBS offers a wide range of services that will improve your financial performance.

Team InboxA visual way of tracking the progress
of your projects.

Custom Fields & WorkflowSet induvidual & team project
milestones to ensure timely completion
of projects.

SLA TrackerAutomate manual tasks to save up more
time to execute the critical ones.

Parent – Child TicketsMake every second count with accurate
time tracking.

Escalation MatrixRecord issues & their so,lutions to
create a comprehensive database for
the future projects.

Skill based RoutingPlan & execute multiple projects with
precision by making data-driven
decisions.

Feedback collectorEnsure timely completion of milestones
with project based timesheets.

Knowledge BaseBrainstorm with your team even while
working remotely to deliver projects
with perfection.

Task ManagementPlan & execute multiple projects with
precision by making data-driven
decisions.

KEBS offers a wide range of services that will improve your financial performance.

Team InboxA visual way of tracking the progress
of your projects.

Custom Fields & WorkflowSet induvidual & team project
milestones to ensure timely completion
of projects.

SLA TrackerAutomate manual tasks to save up more
time to execute the critical ones.

Parent – Child TicketsMake every second count with accurate
time tracking.

Escalation MatrixRecord issues & their so,lutions to
create a comprehensive database for
the future projects.

Skill based RoutingPlan & execute multiple projects with
precision by making data-driven
decisions.

Feedback collectorEnsure timely completion of milestones
with project based timesheets.

Knowledge BaseBrainstorm with your team even while
working remotely to deliver projects
with perfection.

Task ManagementPlan & execute multiple projects with
precision by making data-driven
decisions.

Have Questions? We Have Answers!

What is KEBS Ticket Management?

KEBS Ticket Management is a software solution designed to categorize, prioritize, and resolve incoming tickets efficiently.

How does KEBS Ticket Management help reduce customer waiting time?

KEBS Ticket Management categorizes and groups incoming tickets, allowing for quick resolution.

How does KEBS Ticket Management help in saving time and energy?

KEBS Ticket Management allows you to pool similar tickets into a single batch and resolve them simultaneously.

How does skill-based routing benefit ticket resolution?

By using skill-based routing, complicated or priority tickets can be swiftly resolved in record time, improving customer satisfaction.

What are the key features of KEBS Ticket Management?

KEBS Ticket Management offers features such as Team Inbox, Custom Fields & Workflow, SLA Tracker, and more.

Have Questions? We Have Answers

What is KEBS Ticket Management?

KEBS Ticket Management is a software solution designed to categorize, prioritize, and resolve incoming tickets efficiently.

How does KEBS Ticket Management help reduce customer waiting time?

KEBS Ticket Management categorizes and groups incoming tickets, allowing for quick resolution.

How does KEBS Ticket Management help in saving time and energy?

KEBS Ticket Management allows you to pool similar tickets into a single batch and resolve them simultaneously.

How does skill-based routing benefit ticket resolution?

By using skill-based routing, complicated or priority tickets can be swiftly resolved in record time, improving customer satisfaction.

What are the key features of KEBS Ticket Management?

KEBS Ticket Management offers features such as Team Inbox, Custom Fields & Workflow, SLA Tracker, and more.

Customer reviews

Discover what our customers have to say about their experience with KEBS and how it has transformed their project management processes.

View all reviews

A comprehensive ERP solution that helped businesses cut costs and scale up teams to their productivity and profitability up to a reasonable extent.

Sourab M

KEBS combines project and resource management under one roof.

I also like that KEBS allocate timesheet, sales pipeline and Gantt chat capabilities in one place.

John K

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