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Number of Active Clients

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What Is Number of Active Clients?

The Number of Active Clients represents the count of customers or entities currently engaged with a company’s products, services, or offerings within a specific period. In the domain of Professional Service Automation (PSA), this metric denotes the strength of a company’s client base and its ongoing business relationships.

Tracking number of active clients refers to monitoring the total count of customers that have done business with a company within a recent period, often the past year. This reveals client retention levels over time. Growth in active customers indicates expanding market share, while declines may show poor customer experience.

Why Number of Active Clients is so important?

Analyzing the trend in active accounts quantifies customer loyalty and business performance. Increasing the number of retained, engaged clients directly fuels revenue and long-term growth. When optimized as part of sales and customer service processes, this drives greater profit margins and stability for an organization. Tracking this count over time aids customer success planning. This metric holds pivotal importance for several reasons:

1. Business Stability: A healthy count of active clients signifies stability and ongoing revenue streams, contributing to sustained operations.

2. Growth Indicator: An increasing number of active clients often indicates business growth and market expansion.

3. Customer Relationship Focus: Monitoring active clients emphasizes the importance of nurturing ongoing relationships for long-term success.

Why Number of Active Clients is so important?

How to calculate Number of Active Clients?

The formula is:

Number of customers that purchased goods or services in set period

For example:

Consulting company kept 105 clients with billable projects in 2022 out of 120 total current customers. Their number of active clients is 105.

Comparing this year-over-year reveals retention and growth. If they retained 115 active accounts in 2021, this signifies a 9% loss in client engagement over the past year.

Number of Active Clients vs Other Customer Metrics

While new customer count focuses exclusively on fresh acquisitions, active clients include both new and returning accounts. This provides a more holistic view of business growth tied to ongoing engagement. The number of active clients also indicates progress converting inbound leads, as robust sales processes turn new prospects into repeat purchasers.

1. Customer Acquisition Rate: While acquisition rate measures new customers gained, active clients represent the total ongoing relationships.

2. Churn Rate: Churn rate focuses on lost customers, contrasting the number of active clients that concentrate on the retained ones.

3. Customer Lifetime Value (CLV): CLV assesses the potential value of a customer, while the number of active clients showcases the immediate count.

Metric Definition Importance / Use
Number of Active Clients Count of customers currently engaged with the business Indicates the current client base actively transacting with the company
Customer Acquisition Cost (CAC) Cost incurred to acquire a new customer Measures the cost efficiency of acquiring new customers
Customer Lifetime Value (CLV) Total value a customer brings over the entire relationship Helps assess the worth of retaining a customer and informs marketing
Customer Churn Rate Percentage of customers lost within a specific period Reflects the rate of customer attrition or loss

Application of Managing Active Clients in Business

1. Performance Evaluation: Active client count serves as a key metric for evaluating client retention and business performance.

2. Resource Allocation: Helps in allocating resources to maintain and support active client relationships effectively.

3. Business Planning: Influences strategic decisions and business planning, guiding expansion or service improvements.

Ready to Optimize Your Number of Active Clients?

KEBS PSA software centralizes client data to track engagement over time. Custom dashboards visualize retention rates enable targeted outreach to at-risk accounts. By providing real-time visibility into customer health, KEBS drives more informed relationship management.

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See a demo of KEBS purpose-built for Professional Services teams to simplify operational management. Contact us to explore how our solutions transform client relationship management for sustained business growth.

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